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Frequently Asked Questions


Find quick answers to our commonly asked questions.

  • We do not have coupons available upon request. If you are on Facebook, 'Like' our Dempster’s fan page to participate in special promotions and offers when they are available or browse our coupon/promotional section for current product promotions or coupon offerings. We also encourage our consumers to look for on-shelf coupons as well as in-store specials and weekly features on our products.

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  • Dempster’s® has lots of great recipe meal ideas sure to delight your family and friends.  Please click here to explore our recipe section. You can also subscribe to our Dempster’s newsletter, where we often provide delicious recipes, and information on our products and promotions.

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  • To find out about career opportunities at Canada Bread, please visit our website at http://www.canadabread.com. At Canada Bread, we aim to nourish, delight and serve Canada in extraordinary ways, which is why we create meaningful career opportunities for the best and the brightest. We take great pride in developing our associates and supporting them to take charge of their own careers. Whether you're a recent graduate or an experienced professional, we provide extraordinary opportunities for growth with competitive salaries and benefits in an exciting, fast-paced workplace

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  • We produce our products in multiple bakeries. We are always changing and improving our products. We take allergens very seriously. We recommend you look at the label every time for the most current ingredient information.

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  • When shopping for grain products like bread, pasta, bakeries, and cereals, you will come across various ingredients listed on the labels. Listed below are explanations of what the ingredients really mean:

    • 100% Whole Grain: Products are made with 100% whole grain flour
    • Whole grain whole wheat flour: This flour is 100% whole grain, containing the bran, germ, and endosperm. Most whole grain whole wheat breads are made with this flour
    • Made with Whole Grain: This term means the product contains whole grains, but may also be mixed with other refined flour(s).
    • Multi-Grain: A product labelled Multi-Grain simply means that it contains multiple grains; however, it may or may not contain whole grains.
    • Whole Wheat: Under federal regulation, up to 5% of the wheat kernel (approximately 70% of the germ) can be removed during processing and can still be labelled “whole wheat”. Therefore, it does not mean that the product is 100% whole grain.
    • Wheat flour: Also known as refined flour, this ingredient is often found in white bread. Refined flour, like wheat flour and all-purpose flour, has both bran and germ removed.
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  • Whole grains include all three parts of a grain kernel: the bran, endosperm and germ.

    Bran: Is the multi-layered outer shell that protects the other two parts of the kernel from sunlight, pests, water, and disease. It is rich in dietary fibre, B vitamins, minerals such as magnesium, iron and zinc, phytochemicals and some protein.

    Endosperm: Is the middle layer tissue that surrounds the germ and is the largest portion of the kernel. The endosperm provides nutrition to the germinating seed and in human diet and contains carbohydrates predominantly starch, proteins and small amounts of vitamins and minerals.

    Germ: Is the inner core of the grain that will sprout into a new plant. It contains vitamins B and E, minerals, phytochemicals and unsaturated fats.

    To be considered a whole grain, all parts of the grain—bran, endosperm and germ—must be included.

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  • Eating Well with Canada’s Food Guide recommends grain products as one of the four pillars to maintaining a healthy diet. Here are some facts and tips to help you incorporate grains into your diet: For more information on how to incorporate grains into your diet visit:

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  • Yes. Bread can be kept in the freezer for up to two (2) months, provided it is well wrapped, and frozen before the best before date

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  • We have 12 bakeries across Canada that bake our bread fresh every day.

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  • All our nutritional information can be found directly on our package. While our websites can contain nutritional and ingredient information, we bake our bread products in multiple bakeries across Canada. We are always changing and improving our products and always recommend that you read the label every time you purchase our bread for the most current information.

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  • Gluten refers to proteins which are found in wheat endosperm. It is responsible for the elasticity of dough, which helps baked goods bind together

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  • Carbohydrates are compounds made of carbon, hydrogen, and oxygen. They come in simple forms such as sugars, and in complex forms such as starches and fibre. The body breaks down most sugars and starches into glucose, a simple sugar that the body can use to feed its cells.

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  • Grains play an important role in a healthy diet.  Eating Well with Canada’s Food Guide recommends grain products as one of the four pillars to maintaining a healthy diet. Dempster’s® provides a variety of bread products made from wheat and whole grains to meet various dietary requirements.

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  • Warming tortillas slightly (even for a cold filling) makes rolling and folding easier and helps prevent cracking.  There are several ways to do this.  Microwave: place tortillas on a microwave-safe plate.  Wrap loosely with plastic wrap and microwave on high about 10-seconds for one or 30-seconds for four.  Stove top: place tortillas in a large nonstick frying pan on medium-high heat.  Cook until warm, about 15-seconds.  Flip to want other side, about 15-seconds.  Oven: wrap tortillas in aluminum foil and bake at 350°F (180°C) for 5 to 10-minutes or until warm.  This method is best when warming more than 4 tortillas at one time.

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  • If your tortillas are slightly stuck together, roll up the entire stack, and this should release them. If you continue to have difficulties, please contact the Consumer Engagement hotline at 1-800-465-5515 and we will be happy to assist you.

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  • Yes. We recommend slipping a sheet of wax paper between each tortilla to prevent them from sticking together making it easier to thaw out only what is needed.

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  • The mono and di-glycerides used in our products are sourced from plants. There may be some products that have milk ingredients but many of our products do not have any animal ingredients added. For more information on specific products, please contact the Consumer Engagement hotline at 1-800-465-5515.

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  • Our products that have the PARVE kosher symbol are Kosher. For more information on the Kosher status of specific products, please contact the Consumer Engagement hotline at 1-800-465-5515

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  • Bread will stay fresh in its packaging at room temperature for several days. It is best to keep it in a cool place during hot and humid weather since mould can grow quickly in these conditions

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  • We use Canadian wheat flour in all of our Dempster’s® products. 

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  • The best place to store your bread is on the counter until the best before date or in the freezer for up to two (2) months. Bread stored in the fridge tends to go stale faster.

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  • How many times can I print my coupons?
    Once

    I’m trying to print my coupons and it won’t work
    After you've selected your coupons, click the "Print Coupons" button. If you are still having trouble, you can look for more answers here http://help.smartsource.com/ or contact us for support.

    A message says I already printed my coupons but I didn’t
    Don't forget, you get one chance to print your coupons & offers. If something did go wrong, you get one more try. Also, coupons can expire or run out, therefore they might show as unavailable.

    I can’t find my coupons. Where are they?
    If you see this message: "Sorry, you've already claimed your coupon or it is no longer available," it means that you've printed all your coupons and there are no new coupons available at the moment.

    Why can’t I print more than one coupon per offer?
    We set a limit so that everyone can enjoy our great offers. If something went wrong when you tried to print the first time, you get one more try.

    Have more questions about our printable coupons?
    Click here for more answers: http://help.smartsource.com/

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  • Our Dempster’s® bread products are made by Canadians for Canadians. We have updated our logo to reflect this messaging, “Made by Canada”.  For more than a 100 years, and with 12 bakeries coast-to-coast, we’re proud to offer great-tasting, fresh-baked bread from this wonderful country we call home. Made by Canadians for Canadians, it’s something we can all feel good about.

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  • Canada Bread has made the decision to change its name to Bimbo Canada. As a proud member of Grupo Bimbo, the world’s largest baking company, it is the right time to align our name with our parent company.  Consumers will continue to enjoy the same great-tasting, high-quality products they have come to expect from us. 

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  • We are constantly seeking ways to improve and deliver great-tasting, nutritious and delicious products to our consumers. Dempster’s® products will no longer contain High Fructose Corn Syrup, Mono & Diglycerides, SSL (Sodium Stearoyl Lactylate), and DATEMs (Diacetyl Tartaric Acid Ester of Mono and Diglycerdies). This is why you see, “Our Simplest Ingredients” on packages.

    • What is SSL(Sodium Stearoyl Lactylate)? 

      It is an emulsifier used in bread making to strengthen the dough during processing and to keep the crumb soft before it is consumed.
       
    • What is DATEMs (Diacetyl Tartaric Acid Ester of Mono and Diglycerdies)? 

      DATEM is an emulsier used in bread making to strengthen the dough during processing.  It helps improve texture and increase volume in a variety of products.  DATEM is derived from plant sources.
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