Frequently Asked Questions

Have a question? Look below for easy answers to our most commonly asked questions.

Products

 

We appreciate your interest Dempster’s® products.  Unfortunately, we do not have coupons available upon request.  The great news is that we have many other ways that savings are shared with valued consumers.  Follow us on Facebook or Instagram for information on promotional offers.  We also partner with retailers across Canada to offer specials and discounts, you will find more information in store flyers and in-store.

Yes. Bread can be kept in the freezer for up to two (2) months, provided it is well wrapped, and frozen before the best before date.

Warming tortillas slightly (even for a cold filling) makes rolling and folding easier and helps prevent cracking. There are several ways to do this: 

  •  Microwave:  Place tortillas on a microwave-safe plate. Wrap loosely with plastic wrap and microwave on high about 10 seconds for one or 30 seconds for four.
  •  Stove-top:  Place tortillas in a large nonstick frying pan on medium-high heat. Cook until warm, about 15-seconds. Flip to want other side, about 15-seconds.
  •  Oven:  Wrap tortillas in aluminum foil and bake at 350°F (180°C) for 5 to 10 minutes or until warm. This method is best when warming more than 4 tortillas at one time.

If your tortillas are slightly stuck together, roll up the entire stack, and this should release them. If you continue to have difficulties, please contact the Consumer Engagement and we will be happy to assist you.

Yes. We recommend slipping a sheet of wax paper between each tortilla to prevent them from sticking together making it easier to thaw out only what is needed.

Our products that have the PARVE kosher symbol are Kosher. For more information on the Kosher status of specific products, please contact Consumer Engagement.

Bread will stay fresh in its packaging at room temperature for several days. It is best to keep it in a cool place during hot and humid weather since mould can grow quickly in these conditions.

The best place to store your bread is on the counter until the best before date or in the freezer for up to two (2) months. Bread stored in the fridge tends to go stale faster.

Gluten refers to proteins which are found in wheat endosperm. It is responsible for the elasticity of dough, which helps baked goods bind together.

Carbohydrates are compounds made of carbon, hydrogen, and oxygen. They come in simple forms such as sugars, and in complex forms such as starches and fibre. The body breaks down most sugars and starches into glucose, a simple sugar that the body can use to feed its cells.

Grains play an important role in a healthy diet.  Eating Well with Canada’s Food Guide recommends grain products as one of the four pillars to maintaining a healthy diet. Dempster’s® provides a variety of bread products made from wheat and whole grains to meet various dietary requirements.

We have 12 bakeries across Canada that bake our bread fresh every day.

All our nutritional information can be found directly on our package. While our websites can contain nutritional and ingredient information, we bake our bread products in multiple bakeries across Canada. We are always changing and improving our products and always recommend that you read the label every time you purchase our bread for the most current information.

The UPC or Universal Product Code is one of the best ways to identify a specific product.  It can be found below the bar code on the package that is usually scanned at the store. 

UPC bar code with number highlighted

Look out for a printed string of number and letters (i.e. 2315056 B1 22:05).  This can be found across the front of the package, near the logo.

It may be helpful to put a white napkin or paper behind it, to make it easier to read.

Examples of packages highlighting where to look for the production code.

Ingredients

 

We bake our delicious great-tasting bread products at bakeries across Canada.  The safety of the bread products we produce is our top priority.  We follow Good Manufacturing Practices to ensure that raw ingredients and finished baked products are handled properly. All of our product meet the labelling requirements as mandated by Health Canada. For the most up to date information we recommend that you read the label each time you purchase our products. 

When shopping for grain products like bread, pasta and cereals, you will come across various ingredients listed on the labels. Listed below are some explanations we hope you find helpful:

  • 100% Whole Grain: Products are made with 100% whole grain flour.
  • Whole Grain Whole Wheat Flour: This flour is 100% whole grain, containing the bran, germ, and endosperm. Most whole grain whole wheat breads are made with this flour.
  • Made with Whole Grain: This term means the product contains whole grains, but may also be mixed with other refined flour(s).
  • Multi-Grain: A product labelled Multi-Grain simply means that it contains multiple grains; however, it may or may not contain whole grains.
  • Whole Wheat: Under federal regulation, up to 5% of the wheat kernel (approximately 70% of the germ) can be removed during processing and can still be labelled “whole wheat”. Therefore, it does not mean that the product is 100% whole grain.
  • Wheat Flour: Also known as refined flour, this ingredient is often found in white bread. Refined flour, like wheat flour and all-purpose flour, has both bran and germ removed.

Whole grains include all three parts of a grain kernel: The bran, endosperm and germ.

Bran: Is the multi-layered outer shell that protects the other two parts of the kernel from sunlight, pests, water, and disease. It is rich in dietary fibre, B vitamins, minerals such as magnesium, iron and zinc, phytochemicals and some protein.

Endosperm: Is the middle layer tissue that surrounds the germ and is the largest portion of the kernel. The endosperm provides nutrition to the germinating seed and in human diet and contains carbohydrates predominantly starch, proteins and small amounts of vitamins and minerals.

Germ: Is the inner core of the grain that will sprout into a new plant. It contains vitamins B and E, minerals, phytochemicals and unsaturated fats.

To be considered a whole grain, all parts of the grain—bran, endosperm and germ—must be included.

The mono and di-glycerides used in our products are sourced from plants. There may be some products that have milk ingredients but many of our products do not have any animal ingredients added. For more information on specific products, please contact our Consumer Engagement team. 

We use Canadian wheat flour in all of our Dempster’s® products.

Company

 

Dempster’s® has lots of great recipe meal ideas sure to delight your family and friends. Please click here to explore our recipe section. You can also subscribe to our Dempster’s® newsletter, where we often provide delicious recipes, and information on our products and promotions.

To find out about career opportunities, please visit our website.   We aim to nourish, delight and serve Canada in extraordinary ways, which is why we create meaningful career opportunities for the best and the brightest. We take great pride in developing our associates and supporting them to take charge of their own careers. Whether you're a recent graduate or an experienced professional, we provide extraordinary opportunities for growth with competitive salaries and benefits in an exciting, fast-paced workplace.

Canada Bread has made the decision to change its name to Bimbo Canada. As a proud member of Grupo Bimbo, the world’s largest baking company, it is the right time to align our name with our parent company. Consumers will continue to enjoy the same great-tasting, high-quality products they have come to expect from us.

Our Dempster’s® bread products are made by Canadians for Canadians. We have updated our logo to reflect this messaging , “Made by Canada”. For more than a 100 years, and with 12 bakeries coast-to-coast, we’re proud to offer great-tasting, fresh-baked bread from this wonderful country we call home. Made by Canadians for Canadians, it’s something we can all feel good about.

We constantly seek ways to improve our products and deliver great-tasting, nutritious and delicious bread to our consumers. Dempster’s® products no longer contain Sodium Stearoyl-2-Lactylate or Acetylated Tartaric Acid Esters of Mono and Diglycerides. This is why you see, “Our Simplest Ingredients” badge on packages.

What is Sodium Stearoyl-2-Lactylate?

It is an emulsifier used in bread making to strengthen the dough during processing.

What is Acetylated Tartaric Acid Esters of Mono and Diglycerides? (you might have seen this referred to as just Mono and Diglycerides)?

This ingredient is a plant-based emulsifier used in bread making to strengthen the dough during processing. It helps maintain a consistent size of the bread and improves it’s texture too.